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Privacy Policy

Last updated: August 2026

This Privacy Policy explains how Candice Lovelle ("we", "us" or "our") collects, uses and protects personal information when you visit candicelovelle.co.uk, contact us through the website or otherwise communicate with us.

Who we are

This website is operated by Candice Lovelle, a sole trader.

Trading name: Candice Lovelle
ICO registration number: ZC222292
Email: candice@candicelovelle.co.uk
Telephone: 07810 138868

For the purposes of UK data protection law, Candice Lovelle is the data controller for personal information collected through this website.

Information we collect

We aim to collect only the personal information that is reasonably necessary to operate the website, respond to enquiries and provide our services.

Information collected through the website may include:

  • Your name.
  • Your email address.
  • Your telephone number, where provided.
  • Information you choose to include in a contact form or enquiry.
  • Your IP address and basic technical information about your device or browser.
  • Website usage and analytics information.
  • Cookie and consent information.

Information submitted through contact forms

When you submit an enquiry through our website, the information you provide is used to respond to your enquiry and, where appropriate, discuss therapy services and possible next steps.

Because of the nature of the services offered, you may choose to provide information relating to your health, injury, emotional wellbeing or personal circumstances. Please only provide information that you feel is necessary for your initial enquiry.

Submitting information through the website does not in itself create a therapist-client relationship.

How we use your information

We may use personal information to:

  • Respond to enquiries.
  • Communicate with prospective clients.
  • Arrange an initial assessment or discuss availability.
  • Operate, maintain and improve the website.
  • Understand how visitors use the website.
  • Maintain website security and prevent misuse.
  • Comply with legal, regulatory and professional obligations.

Our lawful basis for processing

Under UK data protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on:

  • Consent – where you have actively agreed to a particular use of your information.
  • Contract – where processing is necessary to provide a service you have requested or to take steps before entering into a contract.
  • Legal obligation – where we are required to process or retain information by law.
  • Legitimate interests – where processing is reasonably necessary for the operation, administration and security of the business and website.

Where information concerning physical or mental health is voluntarily provided, additional protections apply because this may constitute special category personal data. Such information will only be processed where there is an appropriate lawful basis and condition under applicable data protection legislation.

Website analytics

We use Google Analytics to help us understand how visitors use our website. Information may include pages visited, approximate location, device and browser information, referral source and interactions with the website.

Where required, analytics cookies will only be placed after you have provided consent through our cookie consent system.

Google Search Console

We use Google Search Console to understand how the website performs within Google Search. Search Console provides aggregated information about matters such as search queries, impressions, clicks and website performance.

Contact forms

Our website uses Elementor forms to process enquiries. Information submitted through a form may be transmitted by email and may also be stored within the website or associated hosting systems where necessary for administration and security.

Sharing your information

We do not sell your personal information.

Information may be processed by trusted third-party service providers where necessary to operate the website and business. These may include:

  • Website hosting and technical service providers.
  • Email service providers.
  • Google Analytics and related Google services.
  • Website security and administration providers.
  • Professional advisers where reasonably required.

We may also disclose information where required by law, regulation, a court order or where disclosure is necessary in relation to serious safeguarding or safety concerns.

International transfers

Some technology providers may process information outside the United Kingdom. Where personal information is transferred internationally, appropriate safeguards will be used as required by UK data protection law.

How long we keep information

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected and to meet any applicable legal, regulatory, insurance or professional requirements.

General website enquiries that do not progress further will be periodically reviewed and deleted when they are no longer required.

Information relating to individuals who subsequently become therapy clients may be subject to separate professional record-keeping and retention requirements, which will be explained as part of the therapeutic relationship.

Keeping your information secure

Reasonable technical and organisational measures are used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your data protection rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

  • Request access to personal information held about you.
  • Ask for inaccurate information to be corrected.
  • Request deletion of your information in certain circumstances.
  • Request restriction of processing.
  • Object to certain types of processing.
  • Withdraw consent where processing is based on consent.
  • Request data portability where applicable.

To exercise any of these rights, please contact candice@candicelovelle.co.uk.

Complaints

If you have concerns about how your personal information has been handled, please contact us first so that we can try to resolve the matter.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes to the website, our services or applicable legal requirements. The latest version will always be published on this page.

Contact

If you have any questions about this Privacy Policy or how your information is used, please contact:

Candice Lovelle
Email: candice@candicelovelle.co.uk
Telephone: 07810 138868